What is the booking procedure? We need to
receive the tenant information fully filled together with the exact dates the
apartment is needed.If the apartment you choose is available we proceed
otherwise we will suggest a different one with same characteristics.
you require a prepayment? Yes we require a down payment at booking. The
prepayment can be done with credit card, bank wire, paypal or western union or
cash. It is related to the kind of apartment you choose and the length of the
sejourn. It is necessary to reserve the apartment.
when shall we pay the balance? The balance payment must be done one month
Do you offer any discount? We do offer some discount
for last minute booking.
Is a security deposit requested ? Yes we
ask for a security deposit to be paid cash at arrival.We give it back at depart
totally if the apartment did not receive any damage.
What is your
cancellation policy? We never give back the prepayment. In case of
cancellation less than one month before arrival nothing is usually to be given
back but our agency try to find a different tenant and if we succeed we give the
money back. Many of our tenants make an insurance about the sejourn in case of
When is usual check in
/check out time? We usually make the check in till 6 pm. In case of arrival
later an extra payment of euro 30,00 is requested.Same amount is requested for
arrival during week end or holidays.About the check out no problem and no
Are there any hidden cost? No hidden cost. The
apartment cost is on our WEBSITE:rent plus 12% agency fee plus 22% of agency cost
for VAT tax.The only other cost is for utilities. Electricity 0,40 per KW, Gas
1,00 each cubic metre, water 0,30 per day, Internet euro 1,00 per day,telephone.
We read the counters at arrival and at depart.The utilities are usually paid
cash at depart.
What is included in the apartment? The apartment is
given fully equipped .Linen towels,iron,iron board. In every information sheet
of the apartment it is mentioned if it is provided of TV, internet, washing
Is daily cleaning of the apartment included into
the price? No if needed we can provide cleaning service at 10,00 euro per
hour for no less than 2 hours a time.
What if something breaks or
malfunction in the apartment? If the tenant breaks something he has to pay
for the damage. If there is a malfunction due to the apartment our agency
provide the necessary repair at no charge for the tenant.
Can I bring
my pet? Not usually but some of our owners accepts pets in the apartments.
What if someone else join me in the apartment? You should notify to
the agency. In any case the apartments have a certain number of sleeping and it
is not permitted to exceed the number of sleeping quoted in the apartment info.
Can I change my check in date? If there is not a previous booking it
is possible but allways upon request.
Can myself or my friends see an
apartment before we make a reservation. Yes. No problem to show the
How do we get to the
apartment we booked? We can provide a car to pick you up at the
airport at your charge. Some of us will be waiting front door of the building to
let you in the apartment and show you around and give you the keys.
What if our flight or train is delayed? We give the mobil
number of the people on charge for the check in. It would be necessary to call
What is your minimum length of stay? We
usually do not rent for less than one week but we try to accept also shorter
sejourn of no less than 4 nights .
Are there discount for longer
stay? Yes often we ask the owner to reduce the rent cost for longer
Are your rentals from Saturday till Saturday if weekly?
No they can start any day. But please take note for arrival over week end an
extra payment of euro 30,00 is requested.
Are your monthly
rentals starting the 1st? No they can start any day.
picture of the apartments recent? Yes we take care to
substitute the photos in case of changements
What if check in is late?
It cost an extra of 30,00 euro and we meet the day after for the contract to be
It is possible to postpone the depart day? If there are no
following booking previously stated we can agreed to postpone the depart. The
amount will be pro rate.